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"We have worked with the Change Team
since 1999. I don't think of them as consultants,
but more like an extended part of the business. Lesley
and her team go out of their way to understand the
business objectives. Through probing and cajoling,
they help us determine the best (often more stretching)
outcome. Above all, they are there to help us steer
our course of action through to a successful conclusion.
Their commitment to 'seeing it through' and attention
to detail are rare in my experience."
Barry Jenner, Managing Director UK, Gallaher Group
Plc
"The behaviours learned by all managers on the
Change Team's High Performance Coaching programme
are now embedded in how we do business. People are
taking far greater ownership for their areas and thus
recognising the need for collaboration with other
departments.
As functional silos have come down we have seen improved
service levels to customers, greater speed to market
for new products, better sharing of know-how between
sites and greater manufacturing efficiency. This has
enabled us to complete a major business integration
initiative successfully, with minimal disruption."
Steve Brooker, HR Director, Fox's Biscuits
"the Change Team's approach enabled us
to get real clarity about what we wanted to achieve.
Their way of working takes you to a different place
- they really challenge you to reflect on what you
are doing and why you are doing it. They are professionals
in their field who were able to open up for discussion
contentious issues that, without them, would have
led to confrontation. They enabled us to achieve a
whole solution for the organisation, where everybody
involved felt like they had achieved something significant.
The project with the Change Team was a significant
investment for the business and I've seen some definite
benefits. Our people are now managing in a different
way, have a far better understanding of each other's
roles and are more motivated to achieve objectives.
It has paid for itself 3-4 times over because we have
seen a step change improvement in performance and
we are working far more effectively."
Steve Parr, Operations Director, Dairy Crest
"The insightful and measured guidance of the
Change Team has enabled us to maximise the contribution
and value of good people in our business, including
myself. Importantly, there is no attempt to force
any theory, 'model' or structure of thinking on the
client company. Instead we have found an expert listening
ear that starts every conversation with the current
reality of our business life and then applies
varied experience and considerable intelligence to
ensure that we are looking at our business from every
possible perspective that will better enable it to
meet the challenges it faces.
The effect of that work has influenced the management
of the business in a variety of ways - all positive;
we have a better team doing better work and, critically,
the figures back that up."
Padraig McKeon, Managing Director, Drury Communications
"We've worked with the Change Team since
2003, during which time they have been extremely professional
and innovative in their approach. Our objective was
to develop our newly formed senior team into one whose
members understood each other, could appreciate and
build on each other's skills and, ultimately, were
able to work cohesively together for the benefit of
the business. Through a range of techniques we achieved
our aim and more, whilst having fun in the process
and learning so much about ourselves as individuals.
The workshops were thoroughly enjoyable!
Since the workshops with the Change Team,
we have seen a greater degree of cohesion and flexibility
within the team, with team members taking time to
understand each other's requirements and working together
to solve problems. Managers within the team are experiencing
a greater sense of achievement through tackling goals
jointly rather than in their silos."
David Harrison, Site General Manager and Carol
Chadwick, HR Manager, Crown Aerosols UK
"the Change Team worked with us to introduce
competency-based interviewing, and they were a pleasure
to work with. Their occupational psychology background,
combined with a wide knowledge of other business environments
meant we achieved a rigorous yet practical result."
Geraldine Smith, Head of HR for Leeds and Manchester,
Eversheds
"We needed to empower our managers and give
them the confidence to deal with individual performance
issues. We decided on a coaching-led approach and
having talked to several providers, we were convinced
that the Change Team had the down-to-earth
approach required for a manufacturing environment.
They understood our requirements and, importantly,
already had experience of the type of issues manufacturing
line managers have to deal with on a daily basis.
We were more than happy with the training the
Change Team delivered. Since the workshops, I've
seen a noticeable change in those involved in the
programme, both in their approach and their vocabulary.
These managers now look at problems in a different
way and aren't afraid to tackle difficult issues,
using a coaching approach to find a way forward."
Colin Josephs, HR Manager, British Vita
"the Change Team's High Performance Coaching
workshop was very well presented, most valuable and
totally worthwhile. One of the few courses that I
have enjoyed… in fact ranked No.1!"
Michael Tierney, Engineering Manager, Green Isle
Foods
"This has been the best course I have ever attended!!
I have taken away a lot of new skills from the
Change Team's Mentor Training workshop and the
feedback they gave during their simulation exercises
was excellent."
Andrew Stacey, Process Manager, Müller UK
"I was impressed by the professional and supportive
way that the Change Team led our team through
the Myers Briggs Type Indicator, helping us to understand
each other even better and develop as an even stronger
and higher performing team."
Frank Thompson, Manufacturing Manager, Unilever
Best Foods UK
"I believe the process we went through with
the Change Team was productive in terms of
team dynamics and understanding fellow team members
better. The Myers Briggs tool is extremely useful
and one I refer back to. I believe we have a Senior
Team that works better together in support of common
goals and we have made progress in terms of profits,
quality and service."
Berian Price, Factory Manager, Pork Farms Bowyers
"the Change Team enabled us to put together
a senior strategic team combining the right balance
of management and personal styles. Their approach
is perceptive, incisive, very professional and caring,
all of which are essential when dealing with people
issues. They are personable and non-threatening and
their sense of fun makes them good to work with. For
issues like team development we would recommend them
highly."
Peter Jones, Managing Director, Speedibake (formerly
MD, Park Cakes)
"Innovation is key to the future success of
our business, so it is vital that we harness people's
creative skills and expertise. the Change Team
worked with us as a marketing team to stimulate free
thinking and creativity. This enabled us to develop
the basis of a national promotional campaign, which
helped position the brand at the forefront of consumers'
minds."
Simon Maude-Roxby, Marketing Manager, Gallaher
Group plc
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